Quality Caring in Nursing and Health Systems

First Edition named an AJN Book of the Year!iJoanne Duffy makes a compelling argument in this book that relationships have been marginalized and no longer serve as the central organizing principle of health servicesOThis book resonates with a virtual groundswell of findings regarding the importance of relationships for organizational performance and for human wellbeing.i-Jody Hoffer Gittell Professor of Management, Brandeis UniversityThis edition stresses the proven need for a return to the patient-centered care neglected through our health systemis emphasis on procedures, protocols, diagnostic testing, technology, and costs. It addresses the significant challenges to quality care posed by the upcoming changes in our health care system, and focuses on health systems, the role of nursing within them, and the interprofessional health team as the key to change ensuring high quality care. The book responds to the Patient Protection and Affordable Care Actis focus on accountable care organizations, the recent IOMis Future of Nursing Report, the call for radical transformation of nursing education, and current evidence on patient safety and quality of care. This text explores the Quality-Caring Model(c), which honors nursingis most deeply felt value, and can be applied to clinical, educational, and leadership practice to advance our nationis health system. Among the bookis strengths are its translation of theoretical knowledge to practical applications that can be used for clinical interventions and resolution of professional issues. Chapters include key terms, case studies along with practical exercises and references, and iCalls to Actioni offering inspiration and guidance for implementing change. New to the Second Edition:Focuses on current challenges to quality care posed by upcoming changes to our health systemAddresses health systems, the interprofessional health team, and the role of nursing within themCombines theoretical foundations for practice with clinical, leadership, and educational applicationsExamines the powerful role of relationships in promoting nursing excellence, improving patient satisfaction, and patient outcomesServes as a key guide for graduate nurse educators and students, nurse leaders, and hospital leadership seeking Magnet certificationIncorporates recommendations of the Affordable Care Actis focus on accountable care organizations, the IOMis Future of Nursing Report, educational transformation, and current research on safety and quality of care