Return on Investment (ROI) Basics

Return on Investment (ROI) Basics aims to provide the baseline understanding of ROI to both novice and experienced learning and performance practitioners. The book carefully walks the reader through ROI process from the planning stage, to the selection of appropriate programs, to the collection of data, and finally to the mathematical calculations that determine ROI. In addition, the book includes two important chapters often overlooked in the ROI process-communicating results and integrating ROI into an organization's workplace learning and performance processes.