Business Process Management

This book introduces the traditional business process, the reform caused by reintroduction of the business process and the subsequent ICT (information and communication technology) and the modern management method's deeper reform of the business process. It introduces the concept of business process based on the information technology and achieves the means & operating method. Through real cases, it describes the modeling, analysis, monitoring and constant improvement of business process. It also introduces the integration of business process with the bottom-level IT application, thereby achieving the methodology of automatic information that adapts to demands.