Out of print
Out of print
Computing & information technology
Information technology: general issues
Service Management for Dummies

Update product image

Service Management for Dummies

EnglishPaperback / softback
Hurwitz Judith
John Wiley and Sons Ltd
EAN: 9780470440582
Unavailable at the publisher, title sold out
Unknown delivery date
CZK 671
Common price CZK 746
Discount 10%
Do you want this product today?
Oxford Bookshop Praha Korunní
not available
Librairie Francophone Praha Štěpánská
not available
Oxford Bookshop Ostrava
not available
Oxford Bookshop Olomouc
not available
Oxford Bookshop Plzeň
not available
Oxford Bookshop Brno
not available
Oxford Bookshop Hradec Králové
not available
Oxford Bookshop České Budějovice
not available
Oxford Bookshop Liberec
not available

Available formats

Book Paperback / softback Ebook DRM PDF CZK 531

Detailed information

A plain–English guide to managing IT from the customer′s perspective
  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end–users–both inside and outside the organization–is hard to come by; this accessible book takes a common–sense approach that explains exactly what IT services are and how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
  • This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
EAN 9780470440582
ISBN 0470440589
Binding Paperback / softback
Publisher John Wiley and Sons Ltd
Publication date May 29, 2009
Pages 336
Language English
Dimensions 235 x 189 x 19
Country United Kingdom
Readership Professional & Scholarly
Authors Bloor Robin; Halper Fern; Hurwitz Judith; Kaufman Marcia
25,796,005 books and 4,800,814 eBooks currently available
Free personal pick-up
at 9 locations throughout the Czech Republic
Free shipping for purchases over CZK 1,000
Books from all over the world
Facebook

Instagram
226 220 816

Call us:
Monday – friday:
08.30 – 12.15
13.00 – 15.45

Newsletter subscription

I am interested in discounts on titles, free shipping and other interesting promotions.

ISO 9001 Certification - Bureau Veritas

ISO 27001 Certification - Bureau Veritas

Asociace pro elektronickou komerci

CZECH Stability Award

Company
Documents
Bookshops
Shopping

Visa

Visa Electron

Mastercard

Maestro

Endered Card

Sodexo Pluxee

© 2022 MEGABOOKS CZ, spol. s r. o. - foreign literature. Exclusive distributor of Oxford University Press

All prices include VAT

25,796,005 books and 4,800,814 eBooks currently available
Free personal pick-up
at 9 locations throughout the Czech Republic
Free shipping for purchases over CZK 1,000
Books from all over the world

Visa

Visa Electron

Mastercard

Maestro

Endered Card

Sodexo Pluxee

ISO 9001 Certification - Bureau Veritas

ISO 27001 Certification - Bureau Veritas

CZECH Stability Award

Asociace pro elektronickou komerci

Company

Documents

Bookshops

Shopping

226 220 816

Call us:
Monday – friday:
08.30 – 12.15
13.00 – 15.45

Stay in touch with us

Sign up for news, updates and savings.

Facebook

Instagram

© 2022 MEGABOOKS CZ, spol. s r. o. - foreign literature. Exclusive distributor of Oxford University Press

All prices include VAT