Microsoft CRM For Dummies

Microsoft CRM For Dummies

EnglishPaperback / softback
Scott Joel
John Wiley & Sons Inc
EAN: 9780764516986
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Detailed information

  • The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
  • Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
  • Provides expert tips and tricks to make the software work more effectively
  • Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
  • Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
EAN 9780764516986
ISBN 0764516981
Binding Paperback / softback
Publisher John Wiley & Sons Inc
Publication date August 22, 2003
Pages 384
Language English
Dimensions 234 x 189 x 22
Country United States
Readership Professional & Scholarly
Authors DeLisa, Michael; Scott Joel
Illustrations w. num. ill.
Edition 1. Auflage