Design & Development of Service Quality Model

Design & Development of Service Quality Model

EnglishPaperback / softbackPrint on demand
Prakash, Anand
LAP Lambert Academic Publishing
EAN: 9783659478192
Print on demand
Delivery on Friday, 7. of March 2025
CZK 2,776
Common price CZK 3,084
Discount 10%
pc
Do you want this product today?
Oxford Bookshop Praha Korunní
not available
Librairie Francophone Praha Štěpánská
not available
Oxford Bookshop Ostrava
not available
Oxford Bookshop Olomouc
not available
Oxford Bookshop Plzeň
not available
Oxford Bookshop Brno
not available
Oxford Bookshop Hradec Králové
not available
Oxford Bookshop České Budějovice
not available
Oxford Bookshop Liberec
not available

Detailed information

This book presents a critical examination of five possible combinations of neural networks for understanding the measurement of service quality in respect of key stakeholders in life insurance business. This book also presents the methodology to validate the multiple-item scale for measuring service quality in a way that it predicts customer satisfaction and patronage intention in life insurance business in India using Structural Equation Modeling (SEM) approach following the model development strategy, which takes account of proposing a basic structural model framework, and subsequently, it improves the framework through modifications of competing structural models for arriving at the best-fit structural model. This book does describe Indians attitudes towards the life insurance business. It presents how the Monte Carlo simulation may be useful to strategy makers and at which particular points of the strategy making process it would be most beneficial and least beneficial through scenario planning.
EAN 9783659478192
ISBN 3659478199
Binding Paperback / softback
Publisher LAP Lambert Academic Publishing
Publication date November 1, 2013
Pages 524
Language English
Dimensions 229 x 152 x 30
Readership General
Authors Jha, Sanjay Kumar; Prakash, Anand