Perfect Phrases for Customerservice

Perfect Phrases for Customerservice

EnglishPaperback / softback
Bacal Robert
McGraw-Hill Education - Europe
EAN: 9780071745062
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Detailed information

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers
EAN 9780071745062
ISBN 0071745068
Binding Paperback / softback
Publisher McGraw-Hill Education - Europe
Publication date January 16, 2011
Pages 256
Language English
Dimensions 203 x 127 x 13
Country United States
Authors Bacal Robert
Illustrations 0 Illustrations
Edition 2 ed
Manufacturer information
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