Business Correspondence Second Edition Intermediate

Business Correspondence, Second Edition introduces adult ESL students to the proper formats and approaches to use in basic office communication. It offers students extensive contextualized practice, while extra grammar and punctuation exercises boost students' basic English skills. Because each chapter centers around an office situation, students are exposed to real language in real situations.

Key features:

• Extensive guided practice in understanding and preparing business correspondence.
• Numerous models of appropriate business correspondence, all based on authentic documents.
• That's Good Business! boxes provide practical tips about business practice and etiquette.
• Provides practice with correspondence in employee relations, customer relations, and personal business letters.
• Activities on business style, grammar and usage, and mechanics.
• Enhanced reference section, with practical tips about business practices, can be removed and carried as a minibook.
• A complete answer key for self-study.

Table of Contents

• Unit 1: Writing a Cover Letter
• Unit 2: Replying to a Job Application
• Unit 3: Requesting a Service
• Unit 4: Confirming a Service
• Unit 5: Ordering Supplies
• Unit 6: Confirming an Order
• Unit 7: Requesting Information
• Unit 8: Providing Information
• Unit 9: Writing Claim Letters
• Unit 10: Writing Adjustment Letters
• Unit 11: Writing Reminder Letters and Collection Letters
• Unit 12: Replying to Reminder Letters and Collection Letters
• Unit 13: Writing Employee Relation Letters
• Unit 14: Writing Customer Relations Letters
• Unit 15: Writing Personal Business Letters

Structure

• A Letter to You
• Test Yourself
• To the Teacher
• Reference
• Glossary
• Answer Key