Emotional Labor

Emotional Labor

EnglishHardbackPrint on demand
Guy Mary E.
Taylor & Francis Ltd
EAN: 9780765621160
Print on demand
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Detailed information

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
EAN 9780765621160
ISBN 0765621169
Binding Hardback
Publisher Taylor & Francis Ltd
Publication date May 15, 2008
Pages 256
Language English
Dimensions 229 x 152
Country United Kingdom
Authors Guy Mary E.; Mastracci Sharon H.; Newman, Meredith A.