Exploring Service Productivity

Exploring Service Productivity

EnglishPaperback / softbackPrint on demand
Lehmann Claudia
Springer, Berlin
EAN: 9783658230357
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Detailed information

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
EAN 9783658230357
ISBN 3658230355
Binding Paperback / softback
Publisher Springer, Berlin
Publication date July 26, 2018
Pages 344
Language English
Dimensions 210 x 148
Country Germany
Readership Professional & Scholarly
Authors Lehmann Claudia
Illustrations XXI, 344 p. 70 illus.
Edition 1st ed. 2019
Series Markt- und Unternehmensentwicklung Markets and Organisations